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Use Time Management Skills to Keep Customers Happy
from: Deb St. George - MarketingSalesCopy.comCustomers are the greatest asset an Internet marketer has and savvy entrepreneurs know how to get them and just as important, how to keep them. While Internet shoppers spend billions and billions of dollars online each year, the competition for those dollars is fierce, and only those who are meeting and exceeding customer expectations will survive. Therefore, it is absolutely essential that you deliver what you promise your customers 100% of the time. Without effective time management skills, you could be in danger of letting your customers down so realize early on that time really does mean money.
Turnaround Time
If you’re a marketer who ships goods to buyers, have you set aside certain days for shipping? Are you meeting your promised delivery times? If not, this is something you should immediately address before you lose loyal customers. Some Internet marketers rely on positive feedback or ratings from customers to help draw in new customers, some of which will only purchase from those with extremely high ratings. However, even if you’re not operating under this type of system, rest assured that your customers will rate you and spread the word about their experience with you or your company. They may blog about it, tell their friends, or cancel their order so don’t fool yourself into thinking that you are not operating under some type of rating system. You are!
Do You Need to Hire Help?
Anytime you have difficulty keeping up with customer demand you may need to assess whether or not you need to hire someone to help you to keep up. Even if you can’t afford to hire full-time help, having a dedicated person to respond to customer inquiries can help you to retain those customers and attract more, which will profit your bottom line and move you to a position where you can afford full-time help. If that just isn’t possible, schedule a block of time each day to ensure you are on time with such tasks as answering customer questions or complaints, issuing refunds, processing orders, and anything else that your customers need from you. If you’ve promised customers an immediate refund upon request, make sure you keep that promise. If you need to set aside one day a week to take care of such tasks, indicate in writing that requests will be processed within that time frame. That way, if it takes a week for customers to receive a refund or another type of communication, they will be expecting to wait a few days instead of fuming because they haven’t heard from you.
Take the time to put your customers first, whether they are complaining or buying, and they will return the favor by putting you first when they are deciding where to spend their share of the billions of e-commerce dollars spent annually. Once you’re able to discern how much time you need daily or weekly to tend to customer concerns, utilize time management skills to stay on schedule.
Where We See Time Management News
Problems at home? How to remain focused at work - CBS News
 CBS News | Problems at home? How to remain focused at work CBS News Emotions consume you and stress exhausts you," says Julie Morgenstern, author of Time Management From the Inside Out. Letting your emotions follow you from home to work will just prolong your work day, preventing you from getting home to deal with the ... |
Highly-regulated industries benefit from easy-to-access, real-time management ... - Journalism.co.uk (press release)
 Journalism.co.uk (press release) | Highly-regulated industries benefit from easy-to-access, real-time management ... Journalism.co.uk (press release) Darren Spillane, Group Sales Director of Ideagen PLC, comments, "We are seeing demand for easy to access real-time management dashboards across our Capture, Content and Compliance business units. We evaluated a number of potential systems and found ... |
Time: That Most Precious Commodity - ChicagoNow (blog)
 ChicagoNow (blog) | Time: That Most Precious Commodity ChicagoNow (blog) The short answer is that, well, we all have a funny relationship with time. Like many people I complain that there aren't enough hours in the day to get things done. In fact, it's safe to say that I probably spend more time procrastinating than I ... |
Networks get ambitious for summer - Los Angeles Times
Networks get ambitious for summer Los Angeles Times Even the original rock star from Mars — aka Charlie Sheen — is back, this time in FX's new sitcom"Anger Management." "This is the most highly anticipated summer in TV history because of the Howard Sterns and Charlie Sheens of the world," said Matt ... |
Washington Real Estate Investment Trust's CEO Hosts 2012 Annual Shareholders ... - Seeking Alpha
Washington Real Estate Investment Trust's CEO Hosts 2012 Annual Shareholders ... Seeking Alpha We've undertook as the Board's request a significant portfolio realignment, that was designed to improve the quality of our assets, and the quality of our earnings over the longer period of time. Management team will at the end welcome the opportunity ... |
Bayport International Holdings, Inc. Management Will Host a Conference Call - SYS-CON Media (press release)
Bayport International Holdings, Inc. Management Will Host a Conference Call SYS-CON Media (press release) There is little doubt that Big Data solutions will have an increasing role in the Enterprise IT mainstream over time. Get a jump on that rapidly evolving trend at Big Data Expo, which we are introducing in June at Cloud Expo New York. |
Entrepreneurial Advice From a "Business Frontiersman" - Sacramento Bee
Entrepreneurial Advice From a "Business Frontiersman" Sacramento Bee Subjects covered include leadership, negotiating, motivating people, time management, bartering, group dynamics, recruiting winners, sales, marketing, avoiding attorneys, relationships and personal growth. At the age of 15, he dropped out of high ... |